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CONCEPT STORE DO, S.L. (hereinafter, "DO") is an entity established in calle Fernando VI, 13. 28004, Madrid (Spain), with Tax Identification Number (VAT) B-86348851, a company registered in the Commercial Register of Madrid, Volume 29375, General Section 8a of the Companies Book, Folio 186, Sheet 528,767. For more information about DO visit


2.1 This Conditions is to regulate access, navigation and use of the content offered by DO through DO website (the "Site"). However, DO reserves the right to establish special conditions that may regulate the use and / or contracting of specific services offered to users through the Site. In this sense, the term "User" the person who accesses through the Site.

2.2 It is understood that access or mere use of the Website by the User implies acceptance of this general conditions included in the Conditions that is posted on the Website. Consequently, the user is encouraged to carefully read the terms and conditions applicable at all times.

2.3 Manage your registration as a user of the Site. Personal Data that provide us will be processed to identify you as a user of the Site and give access to its features, products and services that are available as a registered user.

2.4 The development, implementation and execution of the contract of sale of the products or services you purchased or any other contract with DO through the Site.

2.5 Contact you via email, phone calls, SMS or other equivalent means of electronic communication, such as push notifications, etc. regarding updates or informative communications related to products or services.

2.6 DO reserves the right to modify this Conditions, in whole or in part.


3.1 The design of the Website including, without limitation, text, font, images, logos, designs, programs, applications, trademarks and logos are owned by DO or, where appropriate, third codes with which they would have signed the applicable license agreements and are protected by intellectual and industrial property.

3.2 The information available on this Site, unless otherwise stated, is likely to reuse; being authorised Total or partial reproduction, modification, distribution and communication for commercial and non-commercial use, subject to the following conditions:

- Distortion of the content of the information is prohibited in all circumstances.

- The User is obliged to quote the source of the documents reuse.

- The User is obliged to mention the date of the last update of the documents reuse.

3.3 DO declares its respect for the rights of intellectual property of others; so if you believe this site could be violating your rights, please contact with DO.

3.4 In relation to names, trade marks or trade names, registered or not, and any content offered, is expressly prohibited reproduction, and in general, any form of exploitation thereof without the prior consent of DO, except cases referred to in clause 3.2 above.


Unless circumstances arising from the customisation of products, unforeseen or extraordinary circumstances, we will send the order with the product/s listed in each Delivery Confirmation within the prescribed period on the website according to the shipping method selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation. Note, in any case, that we do not make home deliveries on Saturdays or Sundays. If for some reason we can not meet the delivery date, we will inform you of this fact and give you the option to go ahead with the purchase establishing a new delivery date or cancel the order with full refund of the price paid.

For the purposes of these Conditions, it is understood that there has been "delivery" or the order has been "delivered" at the time in which you or a third party indicated by you acquires physical possession of the goods, which are he credited by signing receipt of order at the agreed delivery address.

4.1 Undeliverable

If we are unable to deliver your order, we will try to find a safe place to leave it. If we can not find a safe place, your order will be returned to our warehouse. It also will leave a note explaining where your order and how to make it is sent again. If you will not be in the place of delivery at the agreed time, please contact us to arrange the delivery on another day. In the event that within 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us because, we understand that you want to cancel the contract and consider solved. As a result of the termination of the contract, we will refund all payments received from you regarding products, minus the costs of transporting the goods.


You will acquire ownership of the products when we receive full payment of all amounts regarding the order, including shipping costs. This will be at the time of delivery or whichever is the in a later time. On the other hand, the risks of the products will be in charge from the moment of delivery, independently we have received the full payment or not.


Prices of the website include VAT but exclude shipping costs to be added to the total amount. Prices may change at any time, but changes will not affect orders in respect of which we have already sent an Order Confirmation.

Once you have selected all the items you want to buy, they will have been added to the cart and the next step will be to process the order and make payment. To do this, you must follow the steps of the buying process, filling or checking the information in each step is requested. Also during the buying process, before payment, you can modify your order data. Also, if you are a registered user, it has a detail of all orders placed in section: My Account.

To make the payment, you can use any of the following payment methods: Visa, MasterCard and American Express cards, and PayPal. By clicking "Authorise payment" you are confirming that the credit card is yours. To minimise the risk of unauthorised access, data from your credit card is encrypted. Credit cards are subject to validation checks and authorisation by the issuing institution of the same, but if the issuer fails to authorise payment, we are not responsible for any delay or non-delivery and we can not formalise a contract with you.


This website also allows the purchase through purchase functionality as a guest. In this type of purchase, you are requested only the fields necessary to process your order data. Once completed the purchase process, you will be offered the opportunity to register as a user or continue as unregistered user.


In accordance with Article 68 of Law 37/1992 of 28 December, the Value Added Tax, the delivery of goods will be assumed within the Spanish territory of application of taxes..

You expressly authorise us to issue the invoice electronically.


9.1 Returns of defective products

When you believe that at the time of delivery the product does not comply with the terms of the contract, you should contact us immediately via the contact form that exists in the Portal or by writing an email to

We will proceed to carefully examine the returned product and will notify you by e-mail within a reasonable period if you required a refund or a replacement (if any).

The amounts paid for those products that are returned because of some defect or defect, when really the case, will be refunded in full, including delivery costs associated with delivering the article, as well as the costs you have incurred to return to the article to DO. The refund will be made in the same means of payment used to pay for the purchase.


According to the only article. 30 of Law 3/2014, of 27 March, the withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods. To exercise the right of withdrawal, you must notify DO by: 1) ordinary letter to Calle Fernando VI, 13, under izda. 28004, Madrid, Spain; 2) sending an email or; 3) through our withdrawal form (form). To formalise the withdrawal, the customer must indicate the order number, the item to be returned and explain the reason for the return. The user has a period of 14 calendar days from the date on which he communicates his decision to withdraw from the contract to return the product or products to DO.

To meet the withdrawal period is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline. To exercise the withdrawal, the consumer will bear the return costs and the costs of DO (the cheapest of the possible options) ordinary delivery. In the event that the consumer has used a more expensive shipping method to the method of standard shipment, the consumer bear the price difference.

The user may not exercise its right of withdrawal in the following cases:
- Goods or products tailored or made according to the consumer's specifications or clearly personalised for the user.
- Goods that can deteriorate or expire rapidly.
- Sealed goods which are not suitable for return due to health protection or hygiene and which were unsealed after delivery.
- Goods that after delivery and taking into account their nature have been inseparably mixed with other goods.

If the returned goods are not in good conditions for sale again, with its original packaging and under the same conditions in which they were delivered to the user, the consumer will have lost its right of withdrawal, proceeding DO to resend the goods.


If you, as a consumer and user, contract any of our products, DO offer warranties on the products that sell through the Site, within the legally established for each type of product, therefore responding to the lack of conformity of those products within 1 year after delivery of the product.

It is understood that products are in conformity with the contract provided if they comply with the description given by DO and possess the qualities that we presented in this website, and are suitable for the uses to which commonly the products of the same type are used, and present the usual quality and performance of a product of the same type. According to this, if any of the products were not in accordance with the contract, you should contact DO.

Some of the products we sell, especially handicrafts, can often have the characteristics of the materials used in their manufacture, such as variation in the grain, texture, knots and color. These features will not be considered faults or defects, as the natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.


If there is not expressly described within these Conditions, our liability in connection with the products purchased on our website is strictly limited to the purchase price of such products. Except statutory provision to the contrary, we will not accept any liability for the following losses, regardless of their origin: loss of income or sales; loss of business; loss of profits or contracts; loss anticipated savings; data loss; loss of management time or office hours.

Since the Site is open to the public and there is the possibility that errors in the storage and transmission of digital information take place, we can not guarantee the accuracy and security of the information transmitted or obtained through the Site, not is said to be the exact opposite.


13.1 Any information which, if any, to be sent to DO through forms or collection devices available on the Site data, including the email address indicated in Clause 1 of this Conditions shall be treated confidential and, to the extent that treatment involves personal data, this treatment is carried out in accordance with the provisions of the current legislation on data protection, especially in the provisions of the Organic Law 15 / 1999 of December 13, Protection of Personal Data ("LOPD") and the regulations that develop. DO process personal data in order to manage queries submitted by users to DO.

13.2 In all cases, holders of personal data may exercise their rights of access, rectification, cancellation and opposition by email addressed to or at the following address: CONCEPT STORE DO, S.L., calle Fernando VI, 13. 28004, Madrid (Spain) - "Reference Data Protection".


14.1 The information disseminated via this medium is only for information, DO reserves the right to remove or suspend publication, completely or partially, and to modify the structure and content of this Site without prior notice, to limit or not allow access to such information. DO is intended to maintain the quality and update this information and avoid and minimise possible errors caused by technical faults. However, no guarantee that this service will not be interrupted or affected by such errors.

14.2 The User agrees to use the Website and its contents in accordance with the law, this Conditions, good customs and public order. Similarly, the User agrees not to use the Site illegal or harmful purposes or contrary to the content of this Conditions, effects of the interests or rights of third parties, or which in any way could damage, disable or impair the Website or any of its contents, or prevent normal enjoyment of the Website by other Users.

14.3 The User expressly agrees not to destroy, alter, disable or otherwise, damage data, programs or documents and other items found in this Site. The User agrees not to hinder access of other users to access service through the mass consumption of computing resources through which the owner of the web serves, as well as actions that damage, interrupt or generate errors in these systems.

14.4 The user undertakes not to introduce programs, viruses or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of the owner of the website or third parties.

14.5 User access to the Website does not imply any obligation on the part of DO to control the absence of virus or elements that can have any harmful effect on the user's computer. In any case, it is for the user to have needed to detect such viruses or computer elements of harmful character tools, so DO not responsible for any damage caused to the computers of users or third parties during navigation thereof through the Site.


This Conditions are governed in each and every one of its clauses by Spanish law. This Conditions shall not be filed for each user individually but will remain accessible through the Internet in this Site. Moreover, without prejudice to the rules of mandatory territorial jurisdiction that may be applicable to the interpretation or implementation of the provisions of this Conditions, and the User DO the Courts of the city of Madrid are submitted, expressly waiving the jurisdiction that may apply if they were another.